Product Scope

Messaging
Policy

Ormiar AI is built for inbound, customer-initiated conversations. The platform responds inside an existing Telegram or Instagram conversation after the customer contacts the business first. It is not an outbound marketing, prospecting or bulk-messaging product.

Last updated: July 18, 2026

1. How a Conversation Starts

A conversation enters Ormiar only after a customer sends the first message to a business's connected Telegram bot or Instagram account. Ormiar then replies in that same thread using the business's knowledge base and settings.

Ormiar does not offer contact discovery, contact-list import, audience building or a way to open a new conversation with a person who has not contacted the business.

2. Supported Messages

answers to questions asked by a customer in an existing conversation;
requests for details that are relevant to the customer's enquiry;
human-manager replies within that same customer-initiated conversation;
booking confirmations and a single service reminder for an appointment the customer requested;
internal manager alerts and data events sent to the account owner's own CRM, analytics service or server.

3. Unsupported and Prohibited Uses

The following uses are outside the product's scope and are prohibited under our Terms of Service:

cold outreach or unsolicited messages;
bulk, mass or broadcast messaging;
marketing, political or social-media engagement campaigns;
automated prospecting, scraping or harvesting contact details;
messaging purchased, rented, scraped or imported contact lists;
attempting to bypass Telegram, Meta or other platform rules.

The Ormiar interface and API do not provide tools for these activities. Accounts that attempt to misuse connected channels may be suspended or terminated.

4. Transactional Appointment Reminders

An appointment reminder is sent only when a customer has requested and completed a booking in an existing inbound conversation. It refers to that specific appointment, is sent once approximately 24 hours before the visit and is not used to advertise unrelated products or services.

5. Questions or Abuse Reports