Turn ‘Are you free Friday?’
into a confirmed booking
Ormiar answers FAQs, checks availability, books the slot and adds it to your calendar — inside Instagram Direct. Take over any conversation at any time.
Inbound by design
Ormiar is built for customer-initiated conversations and service messages connected to a request the customer already made.
The customer starts
A conversation begins only after a person messages your connected Telegram bot or Instagram account.
Ormiar replies in that thread
The assistant answers questions, can collect details with consent, and can hand the conversation to your team.
The enquiry is recorded
CRM, calendar and analytics integrations process data from that existing inbound conversation.
Everything you need for
better inbound service
Answer customer-initiated conversations, capture requested details and keep your team informed.
Multilingual Support
The assistant replies in Russian, English or Uzbek based on the language of the conversation.
Knowledge Base from Your Content
PDFs, links, or text — the AI uses your approved content to answer inbound customer questions accurately.
AES-256 Encryption
Customer data and knowledge base are protected with banking-grade security standards.
AmoCRM Integration
Qualified inbound enquiries are added to your CRM with the contact details the customer chose to provide.
Conversation Analytics
Track inbound enquiry topics, response times, qualification and appointment outcomes.
Telegram Notifications
When an inbound enquiry needs a person, your manager receives an internal notification.
Three steps to faster replies
Connect Telegram
Paste your bot token and follow the connection steps.
Upload Knowledge
Add a document, public webpage or text for the selected assistant.
Handle Inbound Enquiries
Customers message first. The assistant replies 24/7 and records the conversation in your CRM.
Built for customer-initiated conversations
A shopper asks about a product, availability or delivery. The assistant answers from the store's approved knowledge base.
A customer asks for an available time, chooses a slot and receives a transactional reminder for that booking.
A customer asks a complex question. The assistant records the context and alerts a manager to continue the same conversation.
Ready to answer inbound enquiries
without the wait?
Create a free Starter account. Then connect a channel so customers can contact you when they need help.