Inbound workflow examples
The customer starts.
Ormiar responds.
Examples of how Ormiar handles customer-initiated questions, requested bookings and handoffs across different industries.
Customer-initiated conversations only
2
Inbound channels
0
Contact-list imports
24/7
Reply availability
3
Supported languages
Enterprise
Workflow #1
Answer product questions after a shopper messages the store
The assistant uses the store's approved knowledge base to answer questions about specifications, availability, delivery and returns inside the shopper's existing chat.
Customer message
Trigger
Knowledge base
Content
None
Outreach
Flow: Shopper asks a question → assistant answers → a manager joins only if requested or needed.
PRO
Workflow #2
Book an appointment requested by the customer
After a customer asks to book, the assistant offers available slots, records the selected time and can send one transactional reminder for that appointment.
Booking request
Trigger
One service message
Reminder
None
Campaigns
Flow: Customer requests a time → assistant books it → one reminder refers only to that booking.
Enterprise
Workflow #3
Answer a student's course question in the existing chat
A student messages the school's bot about lessons, homework or access. The assistant replies from the school's own support material.
Student question
Trigger
Existing chat
Reply
None
Broadcasts
Flow: Student asks → assistant finds an approved answer → unresolved issues are handed to staff.
PRO
Workflow #4
Qualify a property enquiry the visitor started
After a visitor asks about a property, the assistant can clarify budget, area and property type and save details the visitor voluntarily provides.
Property enquiry
Trigger
Voluntary
Data
None
Cold messages
Flow: Visitor asks → assistant clarifies the request → the CRM receives the inbound enquiry.
Enterprise
Workflow #5
Handle an inbound vehicle-service request
A vehicle owner messages about servicing, repair status or warranty terms. The assistant answers or hands the same conversation to service staff.
Owner message
Trigger
Same thread
Handoff
None
Mass messages
Flow: Owner asks → assistant replies or collects booking details → staff continues with full context.
Enterprise
Workflow #6
Answer a guest and record a requested reservation
A guest messages the restaurant about its menu, opening hours or a table. The assistant answers and records a reservation only when the guest requests one.
Guest message
Trigger
On request
Booking
None
Promotions
Flow: Guest asks → assistant answers → a reservation is created only after the guest chooses a time.
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