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Platform Capabilities

AI for Inbound Customer Conversations.
Ready When Customers Reach Out.

Ormiar answers customer-initiated messages, qualifies each enquiry, manages requested bookings and records the result in your CRM. It cannot import contact lists or initiate outreach.

Start free View pricing
2
inbound channels
50 MB–1 GB
knowledge-base limit by plan
24/7
reply availability
3
supported languages
Core Features

Tools for Better Inbound Service

Gemini AI

Knowledge Base from Your Content

Documents, text and public webpages

Add a PDF, DOCX or TXT file, paste text, or import a public webpage. Ormiar indexes the content and retrieves relevant passages for the selected assistant.

Supported sources: PDF, DOCX, TXT and public webpages.
When a source changes, remove the old copy and import it again.
Complex scenarios: Answers FAQs, advises on returns, recommends products.
Semantic search across the selected assistant's knowledge base.
PDF Catalogue
98%
Price list
100%
FAQ
76%
Return policy
91%
✓ Knowledge base trained — 4 documents
API + Event Webhook

CRM & Integrations

Inbound enquiry routing

When a customer-initiated conversation produces a qualified enquiry, Ormiar records the details and routes them to your connected business tools.

AmoCRM & Bitrix24: Automatic contact and deal creation via Inbound Webhooks.
Google Sheets: Instant lead data export to spreadsheets for quick analytics.
Telegram notifications: Alert a manager when an inbound enquiry needs attention.
One-way event delivery from the existing conversation.
New enquiries
34
today
Qualified
18
inbound
In pipeline
$ 2.4М
total value
⚡ AmoCRM sync active
Real-time

Calendar

Intelligent booking and schedule management

During an inbound conversation, Ormiar checks available slots and books the time the customer requests. A single transactional reminder can be sent for that booking.

Double-booking protection: The AI physically cannot book two people at the same time.
Transactional reminder: Sent only for an appointment the customer already requested in chat.
Intent recognition: Client replied "Yes, I'll be there". The system updates the status to confirmed in the calendar.
Real-time dashboard with key metrics.
Conversion
34%
+12%
Replies
1 284
this week
Avg. time
Varies
by channel and request
NPS
91
+5 pts
Server-side

Server-Side Analytics

Accurate data, zero loss

Review outcomes from inbound conversations. Ormiar sends qualification and booking events directly to your connected analytics account.

Google Analytics 4 & Yandex.Metrica: Direct server integration via Measurement Protocol.
Real-time dashboard: Conversion funnel, response speed, and drop-off points.
Full dialogue logs: Complete transparency of all interactions in real time.
Reliable tracking — no data loss from ad blockers.
Events sent
12 482
today
Delivered to GA4
99.8%
no loss
AdBlock bypass
100%
server-side tracking
Active sessions
284
real-time
📡 Server-side tracking active — data sent directly
More Features

Even More Capabilities

Russian, English and Uzbek

The assistant replies in Russian, English or Uzbek based on the language of the conversation.

Gemini AI

Replies are generated from your knowledge base and system instructions.

AES-256 Encryption

Bank-grade security standard. Your data and client contacts are completely safe.

Background Processing (Threading)

Analytics and exports run in the background; response time still depends on the channel and AI request.

REST API

Integrate Ormiar AI capabilities into your own systems and automate your workflows.

Centralised Hub

Manage bots, knowledge bases, integrations, and bookings from one clean interface.

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Create a free Starter account. No card required.

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